1. Who we are
Collepals.com is operated by Collepals Limited ("Collepals", "we", "us" or "our"). This Privacy Policy explains how we handle personal information when you visit our website, create an account or place an order.
2. Information we collect
- Account details: your name, email address, phone number and password.
- Order details: your paper instructions, uploaded files, academic level, deadlines and messages with our support team.
- Payment details: payments are handled by secure third-party payment processors. We do not store your full card details on our servers.
- Technical data: your IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies.
3. How we use your information
- To process, complete and deliver your orders.
- To communicate with you about your orders, revisions and support requests.
- To process payments, refunds and prevent fraud.
- To improve our website, services and customer experience.
- To send you offers and updates, only where you have agreed to receive them. You can unsubscribe at any time.
4. Confidentiality with writers
Writers only see the details they need to complete your paper, such as your instructions and files. Your name, email address, phone number and payment details are never shared with writers.
5. Sharing your information
We do not sell or rent your personal information. We only share it with trusted service providers who help us run the website (such as hosting, payment processing, email and live chat), and only as far as needed for them to provide those services. We may also disclose information where required by law.
6. Cookies
We use cookies to keep you logged in, remember your preferences and understand how visitors use our website. You can control or disable cookies in your browser settings, though some parts of the website may not work properly without them.
7. How long we keep your data
We keep your personal information only for as long as your account is active or as needed to provide our services, resolve disputes and meet legal obligations. You can ask us to delete your account and data at any time.
8. Keeping your data secure
We use encryption (SSL), secure servers and restricted access controls to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to marketing. To make a request, contact us using the details below.
10. Children
Our services are not directed at children under 16, and we do not knowingly collect personal information from them.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. See also our Terms and Conditions.
12. Contact us
For any privacy questions or requests, email support@collepals.com or reach us by SMS/WhatsApp on +1 240 389 5520.